Account and Data Deletion

Delete in the app

Open Loto Bingo, go to Settings, open Login/Profile if needed, choose Delete Account, enter the confirmation text, and submit the request. This feature applies to accounts signed in with Google or Apple.

Request deletion on the web

If you can no longer access the app, open /en/support and choose Account and data deletion. Provide your sign-in email or account identifier so the team can verify ownership. Submission does not immediately delete the account.

Sign in with Apple

When an Apple token is available from a supported sign-in session, it is encrypted and revoked on account deletion; network failures are retried by an encrypted background task. Older sessions may not have such a token; account data deletion still proceeds. You can manage the Loto Bingo connection under Sign in with Apple in your Apple Account settings.

Data deleted

We will delete or anonymize account profile data, email, Google/Apple links, avatar, login tokens, and directly identifying data that is no longer needed. Guest accounts can be removed by clearing local app data or by contacting support if you have an identifier.

Data that may be retained

Some wallet transactions, game history, security logs, or anonymized records may be retained as needed to prevent fraud, preserve game integrity, resolve disputes, or comply with legal obligations.

Processing time

We aim to process valid requests within a reasonable time. After deletion is complete, you will lose access to the account, coins, premium status, and related history.